Contact

Orders placed before 2pm (Sun–Fri) are packed and shipped same day.
Freshness is serious business.

If we haven’t packed it yet—yes. email us ASAP with your order number.

Use the “Track My Order” button or check your email for tracking details.

Let us know fast—we’ll try to swap it before dispatch.

Absolutely—orders placed before 2 pm arrive next-day via chilled van.

In a chilled Sprouties box, directly to your door, using temperature-controlled vans across the UAE.

Our driver will try again and will try to contact you. We never leave grass unattended

Yes, we deliver all week at peak freshness.

We accept credit/debit cards, Apple Pay, Google Pay, and secure online checkout.

Double-check spelling, expiry date, and item eligibility. Still stuck? Drop us a line below.

Only one code per order.

If properly stored and cared for it will stay at peak freshness for up to a week, please never expose it a heat source or direct sunlight.

No never water it please, the grass is delivered at peak freshness and will stay fresh for your cat to enjoy, when you water it you risk contamination from airborne pathogens that we don’t like.

Yes—for short breaks. Pop it in the fridge to pause growth and extend freshness.

That’s your cue to compost it and order a fresh tray. Think of it like feline spinach.

It uses 90% less water than traditional soil farming, with zero chemical run-off or waste.

Yes. All grass is grown under MOCCAE-licensed facilities. Safety, purity, and compliance are standard.

Never. Just filtered water, natural light, and a lot of patient tending. No sprays, ever.

We’re focused on delivering chilled freshness across the UAE—no compromises.

Completely. It’s safe for all life stages, no soil and no toxins.

Most cats tolerate our grass well. If unsure, consult your vet before introducing any new greens.

Yes—we love working with clinics and hospitals. Visit our Retail Partners page to get started.

No. We’re all about fully grown, fuss-free grass—because your cat shouldn’t have to wait.